Late Rescheduling & Cancellations
We totally get that life happens. But so you know, when you book a session, your psychologist reserves that time just for you — including time spent between sessions preparing, reflecting, and planning how to best support you on your journey.
If you reschedule or cancel late, it’s often too late to offer the spot to someone else. That has a real impact — not just financially, but also on waitlisted clients and on the flow of your own therapy.
To ensure we can continue offering high-quality, personalized therapy—and to respect the sustainability of our Service—we have a cancellation policy in place.
Cancellation Policy
In line with Australian Psychological Society (APS) guidelines, the following cancellation policy applies:
- Cancelling / rescheduling with less than 48 hours’ notice will incur a 50% fee.
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Cancelling / rescheduling with less than 24 hours’ notice (or no-shows) will incur the full session fee (100%).
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Please note: Medicare does not cover cancellation fees, unfortunately.
This policy exists not to penalise, but to honour the time and preparation that goes into each of your sessions and to protect the sustainability of the service.
Why Do We Have a Cancellation Fee?
At Mi-Psych, our cancellation policy isn’t about being punitive — it’s about respecting time, ensuring fairness, and sustaining a high standard of care. Here’s why it matters:
🕒Preparation, Planning, and Professional Obligations
- Your psychologist dedicates time before and after your sessions to review notes, plan tailored interventions, and to engage in tasks like resource development and/or peer consultation. This work takes place regardless of whether the session proceeds.
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Importantly, even if a session is missed, psychologists are still ethically and legally required to document the cancellation and update your clinical file. This administrative work forms part of our professional obligations and takes time outside of session.
🧾Reserved Time Can’t Be Easily Refilled
- Your appointment is held just for you. Late cancellations often leave slots empty, as waitlisted clients often can’t adjust their schedules on short notice.
- Unlike selling a product, because a missed session can’t be “resold” at short notice — meaning the time and income are lost
🧘♀️Quality Over Quantity
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Unlike high-volume clinics, where a practitioner may see 8–10 clients a day (!), our approach prioritizes depth over volume. By limiting sessions to just 3–4 per day, your psychologist remains fully present and focused on you — but this also means each missed session carries more weight.
⏳Impact of Late Cancellations on Our Practice
- Because your confirmed appointment time was reserved exclusively for you, wait-listed clients may continue seeking support elsewhere and potentially begin therapy with another provider.
- This creates a double impact: the immediate loss of your session and the potential loss of a new client — both of which affect the sustainability of the practice, particularly within a low-volume, high-quality care model like ours.
Can I reschedule my appointment?
Yes, you can reschedule at any time by contacting us.
However, please note that rescheduling within 48 hours of your session will incur the same fees as a cancellation:
- 50% of the session fee for less than 48 hours’ notice
- 100% for less than 24 hours’ notice or no-shows
We encourage you to reach out as early as possible to avoid these fees.
🤝 Our Commitment
This policy exists to support sustainable, high-quality care — not as a punishment, but as a reflection of respect: for your time, your therapist’s time, and the therapy process.
Thank you for being part of a practice that values depth, presence, and continuity.
Questions? We’re here to help — feel free to reach out anytime.